ETS STUDENT GRIEVANCE PROCEDURE
Occasionally, a student may have unresolved non-academic issues with faculty or staff. If such a situation develops, please follow the following procedure:
a. Clearly articulate the matter to the respective faculty person within ten days. The faculty person will be able to clarify any course requirement(s),or explain the rationale for grading procedures.
b. The student should be prepared to complete the course requirements as noted by the professor.
c. If unresolved, the student should refer the matter to the Program Director, in writing, within ten days of discussion with faculty person. The Director will respond within ten days in an attempt to get the matter resolved.
If any grievance remains unresolved after exhausting the above steps, the matter should be referred to the Vice President for Academic Affairs for review and resolution. After receipt of the appeal, the VPAA will render a final decision within ten days. The decision will be final.
Finally, don’t forget to make such concerns a matter of prayer and personal reflection.